building the trust in agile

Building The Trust In Agile, Between Teams And Business Users

What Do I Mean By Building The Trust

In agile software development, the relationship between the agile team and the business users, or stakeholders, is very important. Building the trust in agile is a relationship between the team and that group. Part of that relationship involves an aspect of trust. Which is critical to delivering products of value. In the following, I discuss something I call “building the trust in agile”. This is all about fostering a relationship that helps the team deliver value.

Building the trust in agile refers to trust between the agile team and the business users. Where the agile team is able to do their job effectively. As they have shown that they will deliver value for the business users.

Why Is Building The Trust In Agile Important

In agile teams, collaboration is a key building block of the way work is done. Collaboration between teams relies on trust between the teams. You trust that they can work together. Also, trust that they can understand what each needs. Lastly, trust that they can deliver value together.

Building The Trust In Agile And Honest Feedback

Building the trust in agile is also an important factor in the feedback loop. The feedback loop being the process where the team gets feedback on work done from users and stakeholders. Using the agile concept where you demo often to get valuable feedback from users, getting honest feedback relies on trust. The team is dependent on the users giving honest and critical feedback. The users must trust that the team can and will take action on that feedback.

Building The Trust In Agile And Self Directed Work

Another aspect of trust is that teams will circle back to important work items. Often times, desired changes cannot be made immediately. Business users must trust the team to come back to the work as prioritized.

Fear Of Failure Stifles Creativity And Progress

The agile team is dependent on the innovation and creativity of its team to problem solve. In order to do that, the team must have trust that they will not be negatively judged, or punished, for work that ultimately does not meet needs. This is part of the process, as sometimes things fail as options. That cannot be known up front. The agile team needs the freedom and the trust from their partners to be able to try solutions, to the best of their ability, without punitive actions.

You must remember that trust is a 2 way street. Which, exists between the agile team and the business users. Both sides need to experience this to help fully realize potential in work and value delivered. If one side is suffering from a lack of trust, both sides will see impact.

Ideas To Help With Building The Trust In Agile

Work towards goals, instead of strict requirements. When you work towards goals, you can start to understand where the work needs to go and can start to answer some questions. Use this learning to work with business users, and enhance the collaboration on work. When you can show users that you have understanding of their needs, it becomes easier to fill in information that you still need.

Lastly, you must remember that agile is built upon cooperation and collaboration. Building the trust in agile is not easy. It is complex and full of nuances for teams. But, building out that trust is well worth it. Trust between those involved is essential. Trust that you can always improve things by working together. Building the trust in agile is something to work through, but is well worth it.

Further Reading

Here I discuss some items that can help with an agile implementation. A Blueprint for Agile Improvement….5 Tips to Help

An article I like that has some good points on trust in the agile team. How to build trust and improve communication within agile teams.

Additionally, something I think to be very helpful on building trust. An approach not based on traditional requirement based methodologies. Whats better than requirements?

Lastly, I have some content of the user story and what makes them quality.

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